Keyboard shortcuts allow you to use sequences of keystrokes as an alternative to the mouse for executing commands and navigating through the Siebel application. Typically these key sequences are combinations of CTRL, ALT, and SHIFT, along with the standard keys on your keyboard.
Many of the default keyboard shortcuts provided by your browser are also available for use in Siebel applications. For example, you can navigate sequentially through fields within the Siebel application views using TAB.
A full set of keyboard shortcuts is included in Siebel applications, but administrators can change these keyboard shortcuts in Siebel Tools. For information about the keyboard shortcuts available to you, contact your Siebel administrator.
Keyboard shortcuts can be grouped into the following categories:
Data Management Keyboard Shortcuts
Record Navigation Keyboard Shortcuts
Query Management Keyboard Shortcuts
General Navigation Keyboard Shortcuts
Online Help Keyboard Shortcuts
Layout Management Keyboard Shortcuts
Communication Management Keyboard Shortcuts
Application Functions Keyboard Shortcuts
Some keyboard shortcuts described in the tables in this topic do not execute the designated action in all browsers. Also, if a keyboard shortcut for an action in a table is the same keyboard shortcut for a different action in your browser, then the resulting action might be the action for your browser.
Note: The keyboard shortcuts described in this topic are included in the Siebel application. If your Siebel administrator changes the configuration of these keyboard shortcuts, then your keyboard shortcuts might be different. Because of the browser that you use, it might be necessary to change the default keyboard shortcuts in your browser preferences or in your Siebel Business Applications. If you encounter difficulties using your keyboard shortcuts, then contact your Siebel administrator.
Understanding the User Interface
Action | Keyboard Shortcut | Context |
---|---|---|
New record | CTRL + ALT + N | List, form |
New record using Quick Fill template | CTRL + K | Form |
New record using last used Quick Fill template | CTRL + J | Form |
Apply Quick Fill template to record | CTRL + Q | Form |
Copy record | CTRL + ALT + C CTRL + B |
Record |
Save record | CTRL + SHIFT + S CTRL + S |
List, form |
Delete record | CTRL + ALT + D CTRL + D |
Record |
Undo record | CTRL + ALT + U CTRL + U ESC |
Record |
Select all records | CTRL + ALT + A (The preceding shortcut applies when each record appears with a check box.) |
List |
Invoke selection dialog box Open the calendar control Open the calculator control |
CTRL + ALT + P F2 |
Field |
Close the calendar control without saving |
ESC | Control |
Open a drop-down list | CTRL + ALT + P F2 DOWN ARROW |
Field |
Action | Keyboard Shortcut | Context |
---|---|---|
New query | CTRL + ALT + Q ALT + Q |
List, form |
Run query | CTRL + ALT + ENTER ALT + ENTER |
List, form |
Refine query | CTRL + ALT + R ALT + R |
List, form |
Save query with different name | CTRL + ALT + S ALT + S |
List, form |
Action | Keyboard Shortcut | Context |
---|---|---|
Advanced sort | CTRL + SHIFT + O | List |
Columns displayed | CTRL + SHIFT + K | List |
Action | Keyboard Shortcut | Context |
---|---|---|
Display online help | CTRL + ALT + H CTRL + H |
Screen |
Display information about record | CTRL + ALT + K | Application |
Display technical support information, including system information | CTRL + ALT + J | Application |
Action | Keyboard Shortcut | Context |
---|---|---|
Send letter | CTRL + SHIFT + L CTRL + L |
Record |
Send email | CTRL + ALT + 1 F9 |
Record |
Send fax | CTRL + ALT + 2 CTRL + F9 |
Record |
Send page | CTRL + ALT + 3 SHIFT + F9 |
Record |
Send wireless message | CTRL + ALT + 4 ALT + F9 |
Record |
Action | Keyboard Shortcut | Context |
---|---|---|
Synchronize Database | CTRL + ALT + 5 SHIFT + F5 |
Application |
Update audit cache | CTRL + ALT + X | Application |
Connect as new mobile user | CTRL + SHIFT + W | Application |
Log Out | CTRL + SHIFT + X | Application |
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